Frequently Asked Questions

Please read our FAQ before sending us a message.

What exactly happens after ordering?

Your order will be processed by our system and sent to the relevant department instantly!

From there, we will package your items using our Eco-aware services to ensure we minimise any environmental impact to the best of our abilities.

Finally, we apply the finishing touches and add a sprinkle of love before transferring your parcel into the capable hands of our delivery service.

How will my order arrive?

Through years of experimentation and multiple packaging companies we have refined our packaging services to ensure you get the finest quality products and experience with minimum impact on the environment.

Every order is hand packaged using top quality materials to ensure safe and secure delivery of your items.

For cards and smaller items, you will receive a personalised envelope containing a hand bound package along with extra goodies and secrets only available to our purchasing customers.

For prints, you will received the items in a premium corrugated triangular shipping tube (yes, triangular!) which are hand wrapped and sealed along with the extra goodies mentioned above. The triangle is the strongest structure in nature and the gap around the print allows you to easily extract it from the package without causing any damage or creating ‘dogged’ edges on the paper.

Every item is reinforced and appropriate warning labels are affixed in a bid to protect the items as throughly as possible.

What print quality/materials do you use?

All our prints use the Giclée printing process which is by far, the most superior method of producing archival quality prints.

The pigment based inks and paper are of the finest quality and this, combined with the methodology in production, guarantees consistency and stablility spanning the lifetime of the print.

Other printing methods are subject to degradation over time, with changes in colour, quality and longevity being the greatest sufferers.

Giclée printing ensures that the piece will always remain at the highest quality and is the same process used by museums and galleries as it is the only method which will retain it’s quality over decades.

An investment for the future, on display in average environment and out of direct sunlight, Giclée prints have an estimated lifetime of ~60 years and in a controlled environment can easily span over 100+ years!

What sizes are your works?

Cards

  • 148 x 148mm
  • 14.8 x 14.8cm
  • ~5.8 x 5.8in

Prints (Square)

  • 203 x 203mm
  • 20.3 x 20.3cm
  • ~8 x 8in

Prints (Large)

  • 405 x 304mm
  • 40.5 x 30.4cm
  • ~16 x 12in

Prints (Large – A3)

  • 420 x 297mm
  • 42 x 42cm
  • ~16.5 x 11.7in
What are Editions?

Editions are a factoring system used by printing companies in order to denote which publication the work in question was created in.

1st Editions are the first ever copies created of a work and therefore are the most sought after and rarest prints. The best choice for collectors and guaranteed to increase their resale value, these exclusive prints are generally limited to 300-500 copies and once sold, will never return!

Due to popular demand, we have introduced 2nd and 3rd Editions into our roster to ensure that no one will miss out on a work they adore, however these are printed at the discretion of Watkins Prints and are not guaranteed.

All works are unique originals and any unauthorised reproductions will breach our Copyright terms.

Any purchases of works created by Watkins Prints which are not made at a domain or subdomain of https://watkinsprints.co.uk cannot be verified as authentic and are therefore not covered by our policies.

We also don’t condone the unauthorised bulk purchase and resale of our works through either first or third party services and abuse of this system is a violation of our Terms & Conditions.

If you are interested in buying in bulk for commercial purposes, then feel free to contact us at [email protected] and we will do out best to accomodate your needs.

Certificate of Authenticy

Every order of one of our prints comes with an unique Certificate of Authenticy.

This certificate is logged by our system and denotes the Edition, Print Number, Date of Commision and Artist’s Signature.

It is essential that your retain this document as this provides proof that the work is legitimate.

Guard this certificate with your life as the works are a future investment and without the ability to provide authentication, the prints are unable to hold their value.

Do you produce commisioned works?

Due to the sheer volume of requests and the vast amount of time it takes to do individual commisions, we are unable to feasibly offer this as service.

We are however, working on a range of products which you’ll be able to personalise using mixes of breeds, multiple dogs, text etc.

This will allow you to create a unique design and will be perfect for gifts or special occasions to which you’d like to add a personal touch.

What does Preorder mean?

Preorder our new stock before release to ensure that you receive your copy!

As we release many limited edition works, it is wise to secure our exclusive products before they sell out as there will likely not be a chance to order again.

We generally take preorders for 7 days in advance of the launch to provide everyone with a chance to secure their own Watkins Prints piece.

Also click the link in the top bar to join the Collector’s Circle to ensure that you are the first to know about any future releases so you’ll never miss out on the chance to have your own limited edition print.

How long will delivery take?

All of our items are shipped via Royal Mail’s 1st Class Postal Service which aim to deliver by the next working day in the UK.

For Europe, it is an estimated three to five working days and for the Rest of the World, five to seven working days.

In our experience, delivery is generally prompt and arrives on the faster end of the estimates.

As we are an independent business, we aim to dispatch all of our products within 48 hours of purchase and we always strive to provide the most efficient and reliable service as possible.

What are the delivery charges for orders?

Here at Watkins Prints, we believe that ordering multiple items shouldn’t warrant paying multiple delivery charges.

So as our gift to you, we will cover the excess delivery costs even if your items require multiple deliveries so you can enjoy our works at an even better price!

Example Orders

  • (3 x Square Print) + (10 x Card) = Square Prints (UK = £3.00)
  • (2 x Large Print) + (4 x Square Print) = M/L Prints (EU = £8.00)
  • 15 x Card = Cards (Rest of World = £3.50)

UK
Cards – £1.50  |  Square Prints – £3.00  |  M/L Prints – £5.00  |

EU
Cards – £2.50  |  Square Prints – £6.00  |  M/L Prints – £8.00  |

Rest of World
Cards – £3.50  |  Square Prints – £8.00  |  M/L Prints – £10.00  |

What is your returns/refund policy?

In the rare event that your order is lost, damaged or has other issues then feel free to contact us via the methods in your order documentation.

Your happiness is paramount to us and we will always do our best to swiftly and efficiently resolve the situation on a case by case basis.

We are proud to currently hold a 100% satisfaction rating from our customers and have no intention of that changing!

Which payment methods are accepted in the Online Shop?

Currently we only accept either PayPal or PayPal Smart Pay and have plans to introduce Stripe and VISA payments in the near future.

How secure is shopping in the Online Shop? Is my data protected?

Here at Watkins Prints, we take data security and anonymity very seriously.

Our servers are protected by CloudFlare, the top security and CDN service in the world, employing a custom 128-bit SSL Certificate using the latest 1.3 TLS.

Essentially, you can sleep with ease knowing that your personal information is locked behind layers of algorithms and cyphers designed specifically to be unbreakable by modern computers.

We will never sell, distribute or exchange your information with any third party service, or anyone at all for that matter and you will always have complete control over your data and the rights encompassing it through our Data Protection Services.

Do I receive an invoice for my order?

After every purchase, the appropriate documentation and details of your order will be sent through to the email address provided, including an invoice.

These documents provide all the relevant information and legal requirements for fulfilling your order and (once we’ve expanded our delivery service) will also allow you to track your items during the delivery process.

If for whatever reason you require further/additional documentation then feel free to drop us a message and we’d love to help out!

Do you do any charity work?

Despite being an independent business, we do all that we can to give back to the world as our main goal in life is simply happiness and harmony throughout.

We have set up a foundation called ‘Poor Prints’ with the aim to provide support and care to dogs and animals which need it and more importantly, to address the issues which these situations derive from so we can stop them at the source.

For every order made, we will put £1 into the ‘Poor Prints Trust’, 100% of which will go to trying to make the world a better place.

Alongside this, we work regularly with other charities, donating our products and services to others who share our values and goals so we can have a greater reach and therefore global impact.

If you’d like to be a part of the solution, there is an option to add £1 (or even more) to your order which goes directly into the foundation. (Our tech wizard is working on this and we will keep you updated with the news!)

What is your Eco Policy?

Our main passion in life is dogs and subsequently, nature.

We are very aware of the impact that providing professional services has on the environment and we have spent countless hours trying to minimise our addition to this issue.

All of our cardboard is sourced from 100% recycled materials and the little plastic which we have to use (to properly protect the items from a multitude of potential damages) is 100% biodegradeable and is obtained from responsible sources.

We have managed to do away with the need for any superfluous plastics and items in the packaging process and have streamlined delivery to even reduce the carbon emissions which our delivery services produce.

Send us an email

Or if you’d prefer to get in touch via your email client, then feel free to drop us a message at –

[email protected]

Something not working? Find a mistake? Ideas for improvement?

Please let us know above or drop us a message at –

[email protected]